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Complaints Procedure

Nexus Multi Academy Trust has one Complaints Policy and Procedure for all our academies. Our Complaints Procedure will:
  • encourage resolution of problems by informal means wherever possible
  • be easily accessible and publicised
  • be simple to understand and use
  • be impartial
  • be non-adversarial
  • allow swift handling with established time-limits for action and keeping people informed of the progress
  • ensure a full and fair investigation by an independent person where necessary
  • respect people’s desire for confidentiality
  • address all the points at issue and provide an effective response and appropriate redress, where necessary
  • provide information to the Trust’s senior management team so that services can be improved.

The Trust will be clear about the difference between a concern and a complaint. We will take concerns seriously at the earliest stage to reduce the numbers that develop into complaints. As per our complaints procedure, there are three stages in which a complaint can be dealt with:
  1. Stage 1: Informal Resolution
  2. Stage 2: Formal Resolution
  3. Stage 3: Panel Hearing

There were no complaints registered using the formal procedure in academic year 2018-19.

A copy of the Trust’s complaint’s policy can be accessed here (opens in new window).

​A copy of the Trust’s complaints form can be downloaded below:
Complaints Form Nexus Trust
File Size: 43 kb
File Type: docx
Download File

Kelford School; an Academy in Nexus Multi Academy Trust; A Private Ltd Company;
Registered in England & Wales  Company Number: 10075893
Registered Office: Maltby Hilltop School, Larch Road, Maltby, Rotherham, S. Yorks, England, S66 8AZ
​A charitable company. www.nexusmat.org
Kelford School Contact Info:
​Telephone: 01709 512088
Fax: 01709 512091
​Email: kelfordschool@nexusmat.org

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